Frequently Asked Questions
How long does it take to process my order?
Most orders are processed within 2–5 business days. Custom, personalized, handmade, or 3D-printed products may require additional processing time.
How long does shipping take?
After your order ships, delivery within the United States typically takes approximately 3–7 business days. Carrier delays, holidays, weather, and other circumstances may affect delivery times.
Will I receive tracking information?
Yes. When tracking is available, tracking information will be sent after your order ships.
Can I cancel or change my order?
Contact us as soon as possible if you need to change or cancel an order. Once production or fulfillment has started, we cannot guarantee that changes or cancellations can be made.
Do you accept returns?
Eligible items may be returned according to our Return & Refund Policy. Items must generally be unused and in their original condition.
Can I return a custom or personalized item?
Custom and personalized products are generally final sale because they are made specifically for you. If your item arrives damaged, defective, or incorrect, please contact us so we can help.
My item arrived damaged. What should I do?
Contact us as soon as possible and include photos of the item and its packaging. We'll work with you to resolve the issue.
Why does my 3D-printed product have small lines or variations?
Small layer lines and slight differences in color, texture, or finish are normal characteristics of 3D printing and make each item slightly unique.
Do you offer custom orders?
Yes! Tayelor Made offers custom orders. Visit our Custom Orders page to learn more or contact us with what you'd like made.
How can I contact Tayelor Made?
Visit our Contact Us page and send us a message. We'll get back to you as soon as possible.